Frequently Asked Questions
Things To Do When Transporting Your Vehicle
We prefer at least 7 to 30 days advance notice to schedule the transport of your vehicle(s). Bookings requested for further in the future will be quoted based on current fuel prices. Because of the volatility of fuel prices, it may be in your best interest to wait till closer to the pickup date to arrange for transport. However, sometime it is more beneficial to lock in your rate before prices increases. Thus, people book their vehicle transportation needs months in advance.
When your order is placed, we will ask you for a 2-3 day window for pick up of your vehicle. As we get closer to the date, we will advise you of the specific date, the driver’s name and cell phone number and a 4 hour pick up window. And, the driver will call you as he gets closer to your location. At the time of pick up, the driver will fill out a Bill of Lading / Inspection Sheet and make note of the physical condition of the vehicle. He will ask for your signature to acknowledge your agreement with his assessment of the vehicle. You will receive one copy of the Inspection Sheet at the pick up. The remaining copies will travel with the vehicle and can be used to compare the condition of the vehicle at the time of delivery. If any damage has occurred during transit, please note the damage in the area designated on the Inspection Sheet at the time of delivery. No claims will be honored if the damage is not noted at the time of delivery and acknowledged by the driver.
Once the inspection has been completed the driver will need a key to be able to drive the car onto the tractor/trailer and then the vehicle is secured to the trailer. Typically, we ask that you contact the FHT Auto Transport office 5-7 days after pick of your vehicle to get an update on the delivery status. The driver will contact you as he gets closer to the destination to coordinate delivery of your vehicle. Most trucks are 75 to 80 feet long with low ground clearance. This can be a problem getting into residential areas due to: narrow roads, road weight limits, low bridges and over hanging trees. The driver will attempt to get as close to your location as possible; otherwise, a convenient alternate location like a shopping center or a large parking area will be agreed upon as the pick up or delivery location. Upon delivery, you will receive a copy of the Bill of Lading / Inspection Sheet which will make note on any monies received.
The auto carriers utilized are typically 80 feet long, 9 feet wide, and almost 14 feet high and weigh approximately 80,000 lbs. The turning radius for the auto carriers is very wide. Consequently, we need to make sure that the roads and streets to your location will allow a truck of this size. Also, low bridges and overhanging trees can prevent a truck from getting to your location as we do not want to the take the risk of damaging any vehicles on the top level of the carrier. If the auto carrier cannot make it to your location, we will ask you to meet the driver at a nearby shopping center or mall or location with a large parking lot to load/unload your vehicle. Typically, we ask customers to meet our drivers at the nearest WalMart, Home Depot, Lowe’s, and other department stores with big parking lots and clear truck access. The safety and security of your vehicles and our trucks are our priorities.
Coast to coast transport typically takes 8 to 14 days; however, delays may occur due to weather, traffic conditions, and other uncontrollable circumstances. Your vehicle will be loaded on an auto transport truck that will transport multiple vehicles going to different destinations across the country. Delivery times will vary based on the distance to be traveled and other stops that the truck might make on the way to your destination. For typical transportation time frames other than coast to coast, please call our office or email us by clicking on contact us.
We ask that all customers provide a clean vehicle. This allows the carrier to do a quick and fair evaluation of the vehicle(s) condition prior to shipment.
We ask that you have between ¼ and ½ tank of fuel (preferably ¼ ) in the vehicle at the time of pick up. If your vehicle is being shipped via a port overseas or to Hawaii, your vehicle MUST have ¼ tank of fuel or less. The shipping companies will refuse to load the vehicle if there is more than ¼ tank of fuel in the car or truck.
Please be sure to turn off all alarms before transportation.
FHT Auto Transport, Inc. will not be responsible for any pre-existing nicks, scratches, chips, cracks, or other imperfections.
Customers need to prepare their vehicles for all climates. All fluids must be checked and filled. FHT Auto Transport, Inc. is not responsible for any damage caused by Acts of Nature.
Spoilers, faring, air dams or other low hanging and loose items should be removed. If not, FHT Auto Transport, Inc. will not be responsible for any lost or damaged items.
As of 1998, the Department of Transportation ruled that you may NOT load any items in a vehicle on auto carriers. All trucks are occasionally subject to inspection, so we advise our customers to follow this Rule and Regulation.
Make sure the locations for pickup and delivery are truck accessible. Most trucks are 75 to 80 feet long with low ground clearance. This can be a problem getting into residential areas due to: narrow roads, road weight limits, low bridges and over hanging trees. The driver will attempt to get as close to your location as possible; otherwise, a convenient alternate location like a shopping center or a large parking area will be agreed upon as the pick up or delivery location.